Effects of information system intent of managers on information systems implementation: case of selected e-government projects in two city administrations in ethiopia

The importance of management support in information systems (IS) implementation has been emphasized in previous studies. In line with this, research on critical success factors in IS projects implementation and management is increasingly recognizing the importance of non-technical factors, such as leadership. However, despite its importance, there is lack of empirical evidence to clarify the role of top managers IS intent on IS implementation. This paper, thus, argues for the need for greater inquiry into the field of management support for IS implementation success. It will provide an empirical investigation of the influence of IS strategic intent of managers on IS effectiveness in two city administrations in Ethiopia. The research will be conducted as an interpretive case study in the selected two public institutions. Information Systems projects from these two setups will be selected and the role and extent of IS intent of managers in relation to each project will be studied in detail. Interview items will be adapted from related previous studies. By so doing, this research is aimed at increasing our understanding of managers’ role in facilitating success of IS implementation in organizations.